Returns & Exchanges

At Eskute, we want you to ride with confidence; if you are not 100% satisfied with your e-bike, you can return it within 14 days of delivery in its original packaging. Our goal is to ensure your sporting experience is seamless from the first mile to the last.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the E-Bike

Carefully pack the bicycle in its original box, ensuring all components, batteries, and chargers are securely included to prevent damage during transit.

3

Ship the Package

Affix the provided shipping label or use your preferred carrier to send the package back to our designated sports equipment service center.

4

Inspection and Refund

Once our technicians inspect the returned item for quality assurance, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing